Terms of Service
Last Updated: 01-01-2026
Welcome to Unvio Fashion. These Terms of Service (“Terms”) govern your use of our website UnvioFashion.com and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. Company Information
Website: UnvioFashion.com
Email: info@unviofashion.com
Phone: +31 6 57 59 08 18
Company Number: 85325724
VAT Number: NL863586260B01
Customer Support Hours:
Monday to Friday, 9:00 – 17:00 (CET)
Response time: 24–48 business hours
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with site security
- Provide false, fraudulent, or misleading information
We reserve the right to cancel accounts or orders if fraud or abuse is suspected.
3. Product Information
We strive to ensure accuracy in product descriptions and images. However:
- Colors and appearance may vary due to lighting and screen settings
- Specifications may change without prior notice
- All products are subject to availability
In rare cases of inventory discrepancies, we reserve the right to offer a refund or replacement.
4. Pricing & Payments
Prices are displayed in the selected currency and may change at any time without notice.
We use secure third-party payment processors. We do not store complete payment information on our servers.
Customers are responsible for any customs duties, import taxes, or local fees applicable in their country.
5. Order Acceptance & Fraud Protection
An order confirmation email does not guarantee acceptance. We reserve the right to:
- Cancel orders suspected of fraud
- Refuse high-risk transactions
- Cancel orders with incorrect pricing due to technical errors
If payment was processed and an order is canceled, a refund will be issued.
6. Shipping & Delivery
We ship internationally, including:
- United Kingdom
- United States
- Canada
- Australia
Processing Time: 1–3 business days
Estimated Delivery: 5–15 business days (varies by location)
Delivery times are estimates and not guarantees. Delays may occur due to customs, holidays, or carrier issues.
We are not responsible for carrier delays once the package has been handed over.
Tracking information will be sent once available.
7. Cancellations
Orders may be canceled within 12 hours of placement. After this period, the order may already be processed and cannot be modified or canceled.
8. Returns & Refunds
Returns are accepted according to our Return Policy.
We do not accept returns for:
- Incorrect address provided by customer
- Delays caused by shipping carriers
- Refusal to pay customs/import duties
Refunds are issued after inspection of returned items.
We reserve the right to deny refunds in cases of abuse, excessive returns, or policy violations.
9. Chargebacks
Initiating a chargeback without contacting customer support first may be considered fraudulent behavior.
We reserve the right to dispute all chargebacks and provide evidence of order confirmation, tracking, and delivery.
10. Intellectual Property
All content on this website is the property of Unvio Fashion and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Unvio Fashion shall not be liable for indirect, incidental, or consequential damages.
Total liability shall not exceed the amount paid for the product in question.
12. Governing Law
These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.
13. Changes to Terms
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
14. Contact
Email: info@unviofashion.com
Phone: +31 6 57 59 08 18