Your Satisfaction Matters
At Unvio Fashion, we aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and cancellations are handled.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders can usually be cancelledwithin 24 hours of placement.
After this period, your order may already be in preparation for shipment and cancellation may no longer be possible. In that case, you can follow the return process after receiving your order.
Returns (Change of Mind)You may request a return within14 days of receiving your order.To be eligible for a return:The item must be unused
The item must be undamaged
- The item must be in its original packaging
- Proof of purchase (order number or confirmation email) is required
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.
Defective or Damaged Items
We take product quality seriously. If your item arrives damaged or defective, please contact us within 48 hours of deliveryand include clear photos of the issue.If approved:Return shipping costs will be covered by Trendy Kiwis
- You may choose between a replacement or a full refund
Incorrect or Missing ItemsIf you receive the wrong item or your order does not arrive:
- Please contact our support team as soon as possible
- We will investigate the issue with the shipping partner
Shipping Origin
Orders are shipped from our fulfilment partners in China or from our trusted international logistics hubs, depending on product availability.
We always choose the fastest and most reliable route available.
If the issue is confirmed, we will offer a replacement or a full refund at no additional cost.Return Process to start a return:
- Email our support team with your order number and reason for return
- Our team will review your request and provide return instructions
- Once received and inspected, we will proceed with the refund or replacement
Please do not return items without contacting us first.Refund ProcessingReturned items are inspected upon arrivalApproved refunds are processed within 14 days
- Refunds are issued to the original payment method
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.
You can track your shipment directly on the carrier’s website.
You will receive a confirmation email once your refund has been completed.Non-Returnable ItemsThe following items are not eligible for return or refund:
- Custom or personalized products
- Hygiene-related items (such as underwear or socks), unless unopened and unused
- Items damaged due to misuse or improper handling
Legal Rights
This return policy does not affect your statutory consumer rights under applicable law.
Contact Information
If you have questions about returns or refunds, please contact us:
Email: info@unviofashion.com
Phone: +31 6 85307538
Company Number: 85325724
VAT Number: NL863586260
Customer Service Hours:Monday to Friday: 9:00 – 17:00
Response time: within 24–48 business hours